Modules

• Develop and update tourism industry knowledge.
• Observe personal and work place hygiene practices.
• Practice health, safety and security practices.
• Provide effective customer care.
• Practice effective workplace communication.
• Prepare for work.
• Handle Hotel Telephone, Mail, Messages and Faxes.
• Hotel Markets and profiles.
• Demonstrate understanding of Front Office System and Functions.
• Welcome Guest.
• Control Room Keys.
• Handle Guest Luggage.
• Handle Hotel Voucher.
• Handle Guest Enquiries.
• Handle Guest Valuables.
• Handle complaints.
• Check-out Guests.
• Handover at End of the shift.