National Certificate III in Front Office Services

Program Category


Certificate Level

National Certificate III

National Certificate III in Front Office Services


  • Develop and update tourism industry knowledge.
  • Observe personal and work place hygiene practices.
  • Practice health, safety and security practices.
  • Provide effective customer care.
  • Practice effective workplace communication.
  • Prepare for work.
  • Handle Hotel Telephone, Mail, Messages and Faxes.
  • Hotel Markets and profiles.
  • Demonstrate understanding of Front Office System and Functions.
  • Welcome Guest.
  • Control Room Keys.
  • Handle Guest Luggage.
  • Handle Hotel Voucher.
  • Handle Guest Enquiries.
  • Handle Guest Valuables.
  • Handle complaints.
  • Check-out Guests.
  • Handover at End of the shift.

Entry Criteria

Completion of Grade 6

15 Weeks