National Certificate III in Front Office Services
National Certificate III in Front Office Services
Modules
- Develop and update tourism industry knowledge.
- Observe personal and work place hygiene practices.
- Practice health, safety and security practices.
- Provide effective customer care.
- Practice effective workplace communication.
- Prepare for work.
- Handle Hotel Telephone, Mail, Messages and Faxes.
- Hotel Markets and profiles.
- Demonstrate understanding of Front Office System and Functions.
- Welcome Guest.
- Control Room Keys.
- Handle Guest Luggage.
- Handle Hotel Voucher.
- Handle Guest Enquiries.
- Handle Guest Valuables.
- Handle complaints.
- Check-out Guests.
- Handover at End of the shift.
Entry Criteria
Completion of Grade 6
Duration
15 Weeks
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Months required to complete this course
Sep 2022
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The Business School of the Maritime Academy offers internationally recognized higher education programs in business and management designed to advance your career.