National Certificate III in Guest House Operations

Program Category


Certificate Level

National Certificate III

National Certificate III in Guest House Operations


  • Develop tourism industry knowledge.
  • Apply work ethics and professionalism.
  • Follow health, safety and security procedures.
  • Practice effective workplace communication.
  • Provide effective customer care.
  • Perform basic computer operations.
  • Provide first aid.
  • Respond to fire.
  • Clean guest house and its equipment.
  • Prepare Rooms for Guests.
  • Respond to guest inquiries and complaints.
  • Receive & Process Reservations.
  • Manage Financial Operations.
  • Perform arrival and departure services.
  • Organize excursions and site seeing trips.
  • Undertake basic of food and beverage services.
  • Perform Guesthouse office administration Procedures.
  • Maintain guesthouse premises.
  • Provide information related to History of Maldives and its culture.
  • Provide laundry Services to guests.

Entry Criteria

Completion of Grade 6

15 Weeks